General FAQs

Which test do I need?

Last updated: 09/01/2022

The latest information from the UK government can be found at the following websites:

England

Scotland

Wales

Northern Ireland

The tests you need to take after you arrive in the UK depend on whether you qualify as fully vaccinated for travel to the UK

You qualify as fully vaccinated if:

  • you have proof of full vaccination with a full course of an approved vaccine.

    You must have had your final dose of the vaccine at least 14 days before you arrive in England. The day you had your final dose does not count as one of the 14 days.

    The proof of vaccination must have been issued by either:

    • the UK vaccination programme
    • the United Nations vaccine programme for staff and volunteers
    • an overseas vaccination programme with an approved proof of vaccination for travel to the UK
If you qualify as FULLY VACCINATED you are required to:
  1. Pre-book a Day 2 Lateral Flow or PCR test - to be taken after you arrive in the UK
  2. complete a passenger locator form – to be completed in the 48 hours before you arrive in the UK
Children & Exemptions

Even if you are not fully vaccinated, the fully vaccinated rules apply if you are:

  • under 18 - see Travelling with children in this guidance
  • taking part in an approved COVID-19 vaccine trial in the UK or the USA (US residents only for USA trials), or a phase 2 or 3 vaccine trial that is regulated by the EMA or SRA
  • unable to have a COVID-19 vaccination for a medical reason which has been approved by a clinician under the medical exemptions process, and you are resident in England
If you are NOT FULLY VACCINATED you are required to:
  1. take a Test to Return COVID-19 test – to be taken in the 2 days before you travel to England
  2. book and pay for day 2 and day 8 COVID-19 PCR tests – to be taken after arrival in England
  3. complete a passenger locator form – to be completed in the 48 hours before you arrive in the UK

When will I receive my test kit?

We are currently processing orders Monday - Saturday. We suggest that you place your order well in advance of when you need to take your sample. Our kits currently have an expiry date of well over 12 months. Once your order has been accepted and actioned you will receive a confirmation email. A further email will be sent once your order has been dispatched.

All of our delivery tests are delivered by Royal Mail. We offer deliveries by Royal Mail 1st Class, Royal Mail Tracked 24 and Royal Mail Special Delivery.

We strongly recommend using a Tracked 24 or Special Delivery Service.

Royal Mail 1st class deliveries are NOT tracked*. The Royal Mail Tracked 24 service aims to deliver within 2-3 business days*.

Customers can also opt to upgrade their delivery to a Royal Mail Special Delivery which is a next business day service (if orders are received before 11am)*

Please anticipate longer delivery times if an order is submitted over the weekend.

*Delivery times are estimates only and are not guaranteed. We cannot take any responsibility for delays by the postal service. Further information can be found on the Royal Mail website.

Click and Collect Orders

Bookings made for Click and Collect must be made via our dedicated booking system. To ensure adequate social distancing we have an appointment system in place.

When booking a Click and Collect test the traveller must attend in person with photographic ID. In the event that this is not provided then the booking may be cancelled.

All click and collect orders must be paid for in full at least 36 hours prior to collection. In the event that a payment is not made then the booking may be cancelled and the appointment offered to other customers.

Self Swab Onsite Orders

Bookings made for Self Swab Onsite Testing must be made via our dedicated booking system. To ensure adequate social distancing we have an appointment system in place.

When booking a Self Swab Onsite test the traveller must attend in person with photographic ID. In the event that this is not provided then the booking may be cancelled.

All self swab onsite tests must be paid for in full at least 36 hours prior to the appointment. In the event that a payment is not made then the booking may be cancelled and the appointment offered to other customers.

PCR Testing FAQs

Do I need to register my kit online?

Yes you MUST register your kit online so that our laboratory partner can send you your results.

REGISTER YOUR KIT HERE (PCR Kits Only)

Your kit will contain a sample tube with a unique bar code. You will need to enter this barcode (starting with N) on the above website to register your kit. You must include the details of the person who is being tested.

(Failure to register your kit will mean we will be unable to send you your results)

How do I use the PCR kit?

Please ensure that you register your kit with your Unique Barcode (11 digit barcode starting with N).

You can REGISTER YOUR KIT HERE

  1. Each kit comes with a swab and sample collection tube
  2. Wash your hands. Then remove the throat/nasal swab from the sterile packet.
  3. Hold the swab in your dominant hand and collect the sample from your throat. There are 5 key areas of the mouth that are illustrated on the patient information leaflet. 
  4. Using the same swab, insert it into one nostril up to 3cm.
  5. Rotate the swab 5 times and then leave in position for 5-10 seconds.
  6. Snap the swab stick in half and enter the cotton wool sample end into the sample tube. (Ensure that the liquid is not disposed of)
  7. Place the swab stick in the sample tube/liquid. Firmly screw the cap closed to prevent leakage.
  8. Place the sample tube into the clear plastic bag and seal this bag.
  9. Please the clear plastic bag into the return box and seal closed using the security seal.
  10. Ensure that the pre-paid return address is visible and not covered.
  11. PLEASE DO NOT PLACE THE SLEEVE OVER THE BOX
  12. Return the sample to the lab by placing it in any Royal Mail Priority Postbox.

How do I return my COVID-19 PCR testing kit to the lab?

All our kits come with a pre-paid Royal Mail Tracked 24 label.

Please follow the enclosed instructions to take your sample, place the swab stick in the sample tube and secure this in the clear plastic bag. Place the clear plastic bag containing the sample in the return box (without the sleeve) and apply the security seal sticker. The prepaid Royal Mail postage sticker must remain visible when posting the box back to the lab.

You can then return the sample free of charge using a Royal Mail Priority Postbox. You can find your nearest Royal Mail priority postbox here.

DO NOT POST THE TEST BACK TO COVIDFLY

(Please check the Royal Mail collection times carefully to ensure that your test reaches the laboratory in time for you to receive your results)

When will my sample reach the lab?

All our kits have pre-paid postage with Royal Mail Tracked 24. Royal Mail endeavours to get your sample to the lab the next day if it is dropped to a Priority Postbox prior to the final collection time. The time taken for your sample to reach the laboratory is outside our control and depends upon Royal Mail collections and delivery schedules.

To ensure that your sample reaches the lab promptly please follow this guide to Royal Mail postage.

I posted my sample on a...It should arrive at the laboratory on a... *
MondayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Tuesday
TuesdayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Wednesday
WednesdayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Thursday
ThursdayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Friday
FridayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Saturday
SaturdayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Monday **
SundayPost before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Monday/Tuesday **

*These are estimates only

** To give your sample the best chance of reaching the lab on time please drop your completed kit at the local Royal Mail delivery office prior to the last collection time.

You can opt to arrange hand delivery of your sample or arrange independent courier delivery.

Please note that Covidfly has no control over and cannot be held responsible for Royal Mail delivery times. We encourage all customers to send their samples as early as possible.

Will I receive a test certificate?

PCR test results

You will receive your results via email, as well as a certificate of your results to use whilst travelling. Our laboratory partner aim to report your results within 36 hours of the sample being booked into the laboratory.  Please check your spam/junk mail folder as occasionally your email provider may filter our emails there. If you have any queries please email our customer services team at enquiries@covidfly.co.uk

 

How will I get my results?

Your test results will be emailed to you, using the email address provided during the registration process.
You will be notified via an email from our laboratory partner with your results report within 12-36 hours of the sample being received in the lab.

Occasionally your email provider may filter your test results into your Spam/Junk Mail folder. Please check here for your results.

 

 

What does a void/unclear test result mean?

On occasion the testing process can return an unclear result. This is exceptionally uncommon. Please contact us by email at enquiries@covidfly.co.uk

Will my passport details be on my certificate?

Yes you add your passport details when registering your kit. This will ensure that your results certificate has your passport details included.

How do I obtain my DHSC Reference Number for my passenger locator form?

If you are travelling to the United Kingdom you will need to complete a passenger locator form prior to arriving in the UK. This also applies if you are transiting through the United Kingdom.

You can submit the form online in the 48 hours prior to arriving in the UK.

You’ll need to show your form when you check in to travel or board your plane, train or ferry to the UK.

You will need to submit a DHSC booking reference number when completing your passenger locator form. This will be emailed to you and is the same as your order number.

Please check your spam/junk folder as your email provider may have filtered our email there.

You can find more information and complete your passenger locator form here.

When will I get my PCR result over Christmas 2021?

Our PCR testing laboratory opening hours over the Christmas period are listed below.

Please note that we do anticipate delays with Royal Mail deliveries during this period too which may impact the time taken to receive your results. You can track your sample using the tracking number on your PCR kit by visiting: https://www.royalmail.com/track-your-item

 

Samples Received

PCR Results by

Comments

On or before 23rd December

36 hours

 

Before 12PM (Midday) 24th December

End of 24th December

NB: Samples received after Midday cut off will be processed on 27th
December

25th - 26th December (LAB CLOSED) NO SAMPLES ACCEPTED

N/A

No Royal Mail delivery. Samples MUST NOT be sent by courier as the lab will be closed and unable to receive samples

On or after 27th December

36 hours

 

 

 

Lateral Flow / Antigen Test FAQs

How do I register and take my Lateral Flow / Antigen Test

Please follow the instruction leaflet on how to register your test online by visiting TESTS FOR TRAVEL: https://www.testsfortravel.com/register

The following video outlines how to take your sample using the FlowFlex Lateral Flow test in your kit.

If you need support with the verification process please call our dedicated helpline 24/7 on +44 (0)204 525 7303

When will I receive my test certificate

Lateral Flow / Antigen Testing

Our testing partner aims to release Day 2 Lateral Flow test certificates within 8 hours* of a validated result being successfully uploaded to the validation website: https://www.testsfortravel.com/register

Fit to Fly results are typically provided within 30 minutes of a result being uploaded.

All test results are provided by email to the address submitted when registering your Lateral Flow Test.

*this is an estimated timeframe, typically test results are published much sooner but this cannot be guaranteed

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