Terms and Conditions

Last Updated 11/01/2022 @ 14:30

At Covidfly, we strive to deliver a premier service, 100% of the time.  In order to facilitate this, we work very hard to make ordering and testing process as good as we can from start to finish.  In order for us to achieve this we have the following terms and conditions. Please ensure you have fully understood the terms and conditions prior to purchase. Covidfly is a trading name of Myriad Medical Limited a company registered in England and Wales. The company registration number is 13432327 and our registered business address is 43 York Crescent, West Bromwich, England B70 0JU. No product collections will take place from this address.


When you purchase a self-obtained sample test kit from ourselves, you are purchasing a self-referral to an accredited Laboratory for your sample to be analysed.  As part of this service, we also supply you with the necessary test kit for your chosen sample collection, postage of this kit to yourself and a prepaid, return package and label to the Laboratory.


The results that we provide you with, are processed in laboratories who are accredited to the standards set by the UK Government.  


We reserve the right to cancel your order at any time prior to dispatch; due to issues with capacity, stock, courier services or any other unforeseen circumstances. Should your order be cancelled, you will receive a full refund and you will be notified via the booking email address provided.


We aim to dispatch your order within 24 hours of receiving full payment on business working days. We will endeavour to dispatch orders on a Saturday; however, this will be dependent on Royal Mail’s availability and is NOT guaranteed. All orders are posted via Royal Mail. Customers are given the option of different postal options such as Royal Mail 1st Class, Royal Mail Tracked 24 and Royal Mail Special Delivery, each option carries an additional postage charge. Royal Mail First Class post cannot be tracked and as such we cannot provide guarantees about when orders will be delivered. We would strongly encourage customers to use the Royal Mail Tracked 24 or Special Delivery options. We reserve the right to combine orders to the same address into one package as this is consistent with our aims of minimising our carbon footprint.


We offer exclusive prices for kits that are collected from us. Customers should email enquiries@covidfly.co.uk to liaise with us about testing requirements and arrange a collection date and time. Our self-swab onsite and click and collect service is available through appointments booked online.


Should you change your mind and no longer require a test kit, provided we have not dispatched your kit, we will process a refund for you. Payment processing fees will automatically be deducted from any refund provided.


If we have dispatched your kit, you will not be able to receive a refund as we are unable to guarantee the sterility of the test.


Please note that the sample testing kits have expiry dates. You will need to send your sample to the laboratory before this expiry date in order for your test to be processed. Any samples returned beyond this expiry date will not be processed, as accuracy of the result cannot be guaranteed. Additional charges will apply if you require a replacement kit. 


Refund requests must be made by email to enquiries@covidfly.co.uk prior to your test being dispatched. Please include your name, contact email and phone number as well as your original order number. We are unable to issue refunds for medical products that have been dispatched as we are unable to guarantee their sterility.


There are a number of factors that we have no control over and hence cannot guarantee them:

  1. Outbound Postage – We cannot guarantee that your kit will get to you on a specific date. First class post by Royal Mail aims for a 1 – 3 working day delivery, this is not guaranteed. Royal Mail tracked 24 aim, but do not guarantee, to deliver your item within 1 working day of the day on which we drop off the package (providing this was before the last relevant acceptance time).
  2. Return Sample – Your sample/s should be posted the same day it has been taken. We provide a self-addressed, pre-paid return envelope within your kit, for your use. This is again a Royal Mail tracked 24 service which aims to deliver your sample to the laboratory within 1 working day, providing you posted your sample kit prior to the latest acceptance time at a priority post box or post office. Collection times vary at weekends and we therefore recommend all samples are returned during the week, however Royal mail do offer Saturday and Sunday collections from certain priority post boxes (which can be located here: https://www.royalmail.com/priority-postboxes. Please note that the laboratory timescale to return results (up to 36 hours) only beings once the sample is received from Royal Mail, which may not occur until the next working day (i.e. Monday if posted on a Sunday).


The turnaround times are clearly stated for each test and are to be used as a GUIDE only and refer to the number of hours from sample receipt at the Laboratory to being emailed to the customer. For Antigen/Lateral Flow tests we aim to verify your test result and provide a report within the timeframe stated. Please be aware that we cannot guarantee results will be provided in this timeframe and accept no responsibility for any other charges incurred by customers as a result of delayed results. Delays in turnaround times may be beyond our control and include circumstances such as mechanical breakdown of equipment, human error or transportation issues affecting courier routes. The turnaround time does not begin until the sample is received in the laboratory and therefore delayed postage by Royal Mail will impact on the time taken to return results.

Result validation times for antigen or lateral flow tests are quoted as a GUIDE only. Customers are required to upload good quality images of their identification document as well as of the test cartridge, until these are received the result cannot be validated. Customers are expected to ensure they have access to the appropriate technology to upload the required images and documentation to our validation portal. 


Results will be provided directly to the email address registered during activation of the test kit. Results will be provided in the form of a Laboratory Certificate of Analysis, clearly stating one of the following 3 results:

  • Coronavirus RNA – SARS-CoV-2 (COVID-19) – NOT DETECTED
  • Coronavirus RNA – SARS-CoV-2 (COVID-19) – DETECTED  
  • Coronavirus RNA – SARS-CoV-2 (COVID-19) – UNCLEAR


Coidfly may provide discount codes at their discretion. We reserve the right to cancel any discount code at any time, resulting in any orders awaiting dispatch to be cancelled and refunded. Customers must only use discount codes supplied for their use and must not share any personalised codes with any other person unless permission has been obtained from the Covidfly team. 

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